Ticket Holder Policy

Single-Event and Ticket Package Policies and Procedures

PLEASE READ THE FOLLOWING TERMS CAREFULLY AS THEY GOVERN YOUR RIGHTS UNDER THE TICKET AND CONTAIN A BINDING, INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER PROVISION BY WHICH YOU GIVE UP THE RIGHT TO FILE A LAWSUIT IN COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION WITH RESPECT TO ANY DISPUTES RELATING TO THE TICKET OR THE SPECIFIED EVENT FOR WHICH IT IS ISSUED.

The following terms and conditions (the “Agreement”) apply to all purchases, issuances, or holds of single-match tickets, mini-plans, group tickets, or other non-season ticket packages (individually, a “Ticket,” collectively, the “Tickets”) issued by Denver Summit FC.

In this Agreement, “Denver Summit FC” means the professional National Women’s Soccer League team operated by Colorado Women’s Soccer Coalition, LLC, and “Ticket Holder” means an individual or entity who has purchased or is in possession of a Ticket. A “Game” shall mean any NWSL regular season, pre-season, post-season, or exhibition game of Denver Summit FC as determined by the National Women’s Soccer League (“NWSL”) or Denver Summit FC. The breach of any of the terms and conditions contained herein will automatically terminate the grant of license and benefits provided by the Ticket.

GENERAL TICKET HOLDER TERMS AND CONDITIONS

1. REVOCABLE LICENSE

Denver Summit FC owns and controls all rights to seat locations for Denver Summit FC’s home games at its interim stadium in Centennial, Colorado, and its subsequent permanent stadium when Denver Summit FC begins play there (each a “Stadium”). A purchaser of tickets obtains a license, in the form of the ticket, to use the seat location at the then-applicable Home Stadium designated by the ticket. Denver Summit FC, in its sole and absolute discretion, may revoke this license at any time upon refunding the purchase price printed on the ticket to the Ticket Holder, OR after any misconduct by the Ticket Holder or the user of Ticket Holder’s ticket for any particular match (hereinafter referred to as a “Ticket User”), without refund. This license is granted on a game-by-game basis and is subject to all rules, regulations, and policies relating to tickets as established from time to time by Denver Summit FC, the Stadium, and NWSL. The Stadium reserves the right, at any time and with or without notice to Ticket Holder, to amend, modify or supplement its Stadium rules as it deems necessary, in its sole discretion, on an on-going basis and it is Ticket Holder’s obligation to be familiar with and comply with the Stadium rules in effect at the time a Ticket is used. Breach of any term of this Agreement or relevant ticket policies shall entitle Denver Summit FC to take all available legal remedies, including, but not limited to, revocation or cancellation of your Ticket(s).

2. PAYMENT AUTHORIZATION

The Ticket Holder understands that by completing a purchase of Tickets, they are authorizing Denver Summit FC to bill the Ticket Holder’s costs in accordance with the purchase terms selected by the Ticket Holder. The Ticket Holder hereby represents and warrants that the Ticket Holder has the authority to approve charges in accordance with the listed payment information for the purpose of paying the Ticket Holder’s costs. Ticket Holder understands and agrees that Denver Summit FC is not liable in any way for erroneous billing statements or incorrect charges, and that in the event of such a billing error, Denver Summit FC’s only responsibility is to correct it after it receives notice of the error. All deposits and/or payments made are non-refundable.

The Ticket Holder understands that it is solely the Ticket Holder’s responsibility to ensure the Ticket Holder’s payment information is current and to notify Denver Summit FC of any deficiencies, and that the Ticket Holder’s failure to do so within the specified time frame may result in a loss of Ticket privileges and potential revocation of the Ticket. All payments are due at the time of order or on specified package due dates, regardless of match cancellations or rescheduling.

Denver Summit FC accepts American Express, Discover, MasterCard, and Visa for ticket orders. Checks are acceptable in advance only and may be made payable to: Denver Summit FC. Cash is acceptable for walk-up sales at the box office. A processing fee will be assessed for all orders. All sales are final. No refunds or exchanges are permitted.

3. ACCOUNT OWNERSHIP

The Ticket Holder is the rights holder and can be either an individual or a business entity, as stated on the original Ticket purchase application. If the Ticket Holder is a business entity, an individual or primary contact name must be provided to Denver Summit FC. The business entity may request a name change for the contact person associated with its account at any time. A request to change the contact person of an entity must be submitted to Denver Summit FC in writing on company or entity letterhead and signed by an authorized representative of the entity.

Denver Summit FC’s acceptance of Ticket payments from any individual or entity who is not the account holder for such Ticket does not grant any Ticket rights to such individual or entity, or cause or require Denver Summit FC to change the name of the Ticket Holder on the account. Any rights or privileges associated with a Ticket belong only to the account holder of record as indicated on Denver Summit FC’s records. Denver Summit FC reserves the right to require that any transaction pertaining to a Ticket held in a corporate name be supported by appropriate corporate confirmation documents. Ticket Holder accounts and/or account numbers are not transferable from one person or entity to another. The Ticket Holder name under which an account has been purchased may not be changed, with the following exceptions: Legal name change, change in marital status, change in business name, dissolution of business, sale of business, or death of account holder. All requests for changes to account information must be submitted in writing.

4. TICKET LIMITS AND METHOD OF PURCHASE

Denver Summit FC reserves the right to set a limit to the number of Tickets that a Ticket Holder can purchase for a Game or as part of a Ticket Package (the “Authorized Limit”). Any purchase of Tickets in excess of the Authorized Limit, whether for any one Game or as part of a Ticket package, must be purchased through group sales. If a Game does not have a stated Authorized Limit, it is assumed the Authorized Limit is six (6) tickets for such Game. Determinations of whether a Ticket Holder has met the Authorized Limit are made based on account, household, credit card, email address, street address, or other personally identifiable information. A prospective purchaser may not avoid the Ticket limit by purchasing, controlling, coordinating, managing, or directing Ticket and Ticket Package purchases through, for example, aliases, separate forms of payment, separate corporate entities, or third parties. Denver Summit FC reserves the right to enforce this Ticket limit policy strictly, including by refusing to sell Tickets and Ticket packages that would cause this policy to be violated, and by revoking any Ticket packages relating to any account determined after initial purchase to have violated this policy. Denver Summit FC also reserves the right to make exceptions to this policy, in its sole discretion.

5. DECEPTIVE TRADE PRACTICES

Colorado law restricts the purchase of tickets in excess of authorized limits for an online event ticket sale with the intent to resell. In accordance with Colorado Revised Statutes § 6-1-720(1)(a), it is a deceptive trade practice and unlawful to use or cause to be used “a software application that runs automated tasks over the internet to access a computer, computer network, or computer system, or any part thereof, for the purpose of purchasing tickets in excess of authorized limits for an online event ticket sale with the intent to resell such tickets” or use or cause to be used “a software application that runs automated tasks over the internet that circumvents or disables any electronic queues, waiting periods, or other sales volume limitation systems associated with an online event ticket sale.” Accordingly, Denver Summit FC reserves the right to cancel Tickets purchased in violation of Colorado Revised Statutes § 6-1-720(1) or any other federal, state, or local law. In such an instance, Denver Summit FC will issue a full refund at the original point of sale.

6. FRAUD AND MISCONDUCT

It is hereby considered fraud, misconduct and a violation of the Stadium rules to: (i) use or cause to be used an internet website to display any combination of text, images, web designs, or internet addresses, that causes such website to appear substantially similar to the internet website of the Stadium; (ii) advertise, offer for sale, or contract for the resale of a ticket, or accept full or partial consideration for resale of a ticket unless the applicable ticket matches the resale description as advertised; or (iii) advertise, offer for sale, or contract for the resale of a ticket unless such ticket that is the subject of a resale event is actually in the possession or constructive possession of the Ticket Holder which includes any person who has a written contract to obtain such ticket or the applicable ticket has been made available to the public by the Ticket Holder, including, without limitation, through a presale, fan club presale or any other promotional presale event. THE AUTHORIZED SELLER OF TICKETS FOR THE STADIUM IS TICKETS.DENVERSUMMITFC.COM. DENVER SUMMIT FC IS NOT RESPONSIBLE FOR ANY TICKETS PURCHASED THROUGH ANY THIRD PARTY. CONSUMERS SHOULD EXERCISE DUE DILIGENCE IN THEIR PURCHASE OF ANY TICKETS FOR EVENTS AT THE STADIUM NOT PURCHASED THROUGH http://tickets.denversummitfc.com.

7. TICKET TRANSFER PROHIBITED

Ticket Holders are prohibited from transferring their Ticket account to any person, whether by requesting to transfer the account into another name or by attempting to transfer seat locations through sale, gift, will, trust, property settlement, transfer to creditors, or any other means. Any attempt to sell or otherwise transfer Ticket Holder account privileges to third parties will not be recognized by Denver Summit FC and may result in the cancellation of the Ticket Holder account, all associated tickets, and privileges. The foregoing shall not be construed as any prohibition on a Ticket Holder from lawfully selling or transferring the Tickets themselves. Any court order directing distribution of the tickets to a person not listed as the Ticket Holder, whether in bankruptcy or otherwise, may result in Denver Summit FC immediately exercising its right to revoke the license represented by the tickets upon refund by Denver Summit FC of all amounts paid for matches that have not yet been played. Denver Summit FC generally recognizes two exceptions to the above policy.

First, Denver Summit FC will generally allow tickets to be transferred to a Ticket Holder’s immediate family upon the death of the Ticket Holder. Immediate family shall be defined as a person’s spouse and relatives by birth or marriage, including siblings, parents, children, in-laws, and any financial dependents. A request to transfer Ticket Holder account privileges to an immediate family member of a deceased Ticket Holder must be submitted to Denver Summit FC in writing by the deceased’s personal representative or other authorized representative. It must be supported by appropriate documentation satisfactory to Denver Summit FC. Such documentation may include, but is not limited to, a death certificate, probate or trust documents, and proof of relationship.

Second, if the Ticket Holder is a business entity, Denver Summit FC will generally allow the Ticket Holder account to be transferred upon the sale or dissolution of an entity. A request to transfer ticket privileges of an entity account must be submitted in writing to Denver Summit FC by the account’s contact person. It must be accompanied by appropriate documentation satisfactory to Denver Summit FC. Such documentation may include, but is not limited to, corporate resolutions, asset or stock purchase agreements, and/or dissolution documents. Denver Summit FC reserves the right to approve or reject any such requests in its sole and absolute discretion.

8. ELECTRONIC TRANSFER AND RESALE SYSTEM(S)

Denver Summit FC may provide an electronic ticketing system for use by Ticket Holders, including purchase, resale, and/or transfer capabilities. Use of any such system is subject to this Agreement and all terms and conditions related to the system (including but not limited to terms of use provided by third parties). Denver Summit FC may at any time and in its sole discretion: (i) suspend, modify, replace and/or discontinue the system(s); (ii) discontinue Ticket Holder’s access to and/or use of the systems or revoke the account if Denver Summit FC suspects or determines that the associated account and/or system terms and conditions are violated; and/or (iii) institute a fee for use by Ticket Holder on the account.

9. PROHIBITION ON ADVERTISING AND PROMOTION

Tickets or Ticket Holder privileges may not be used for advertising, promotion (including, but not limited to contests and sweepstakes), or other commercial or trade purposes without the express written consent of Denver Summit FC.

10. PROMOTIONAL USE OF TICKET HOLDER IMAGE

The Ticket Holder or Ticket User grants permission to Denver Summit FC, NWSL, and each of their sponsors, licensees, advertisers, broadcasters, designees, partners, and agents a fully transferrable right and license, but not the obligation, to utilize, distribute, edit, modify and/or alter Ticket Holder’s image, likeness, actions and statements in any live or recorded audio, video, film, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Game in perpetuity, in any medium, whether now known or hereafter created, or context for any purpose, including commercial or promotional purposes, without further authorization, review or compensation.

11. TICKET HOLDER PRIVILEGES SUBJECT TO BYLAWS

Ticket Holders agree to abide by the applicable rules, regulations, and policies set by Denver Summit FC, NWSL, and the Stadium, including, without limitation, the NWSL Fan Code of Conduct, any applicable Denver Summit FC policies, and Stadium rules and policies. Ticket Holders further acknowledge that they will be bound and agree to abide by any modification or amendment of the foregoing rules, regulations, and policies as may apply from time to time.

12. FAN BEHAVIOR

Each Ticket Holder and Ticket User is subject to the Ticket Policy and Stadium rules. All tickets remain the property of Denver Summit FC, and each is a revocable license that may be withdrawn and admission refused at any time. Ticket Holders are responsible for their own actions and for those of any individual using their seats. Denver Summit FC reserves the right to terminate the Ticket license in its entirety if the Ticket Holder or any individual using the seats engages in disorderly conduct or otherwise fails to follow Stadium rules and regulations. In such a case, no refund shall be made of any amounts paid for such Ticket(s), and the Ticket Holder waives its right to any such refund.

Denver Summit FC reserves the right to refuse admission or eject any person who violates Stadium rules or whose conduct is deemed disorderly or is deemed necessary for the protection of patrons. All individuals seeking entry into the Stadium specifically consent to Denver Summit FC and Stadium security protocols.

Any Ticket Holder or Ticket User who behaves in an unruly or disruptive manner, including, but not limited to, foul language, intoxication, vandalism, physical or verbal abuse of other fans, Stadium employees, match officials, players, or coaches during, before, or after a match, may be asked to leave the Stadium. The Ticket Holder of record is responsible for such behavior by anyone using their tickets. Denver Summit FC reserves the right, in the event of such behavior, to terminate your Ticket privileges without refund or other compensation.

13. ACCESS TO TICKETS

All tickets will be digital and accessible via their Denver Summit FC online account.

14. LOST OR STOLEN TICKETS

Lost or stolen tickets can be reissued by contacting a member of the Denver Summit FC Client Services Team at 720-673-8755.

15. CHANGE OF ADDRESS

It is the Ticket Holder’s responsibility to notify the Denver Summit FC Client Services Team of any change of address to ensure prompt delivery of tickets, notices, and other dated material. Address changes may also be made through your exclusive access to My Denver Summit FC Account Manager through https://tickets.denversummitfc.com/auth/sign-in?

16. NO REFUND POLICY

To the extent permitted by law, unless Denver Summit FC is unable to fulfill your order, or the Game is canceled and not rescheduled for any reason the decision to issue refunds, exchanges, or cancellations will be at Denver Summit FC’s sole discretion. The date and time of a Game (and the opening of Stadium gates/doors) are subject to change by Denver Summit FC in its sole discretion, and no such changes shall entitle Ticket Holder to a refund or any other remedy if Ticket Holder cannot attend a Game except as specifically set forth herein.

17. SUSPENDED MATCH

If the Game commences at its scheduled date and time but is delayed or postponed at any point prior to its conclusion due to inclement weather or for any other reason (hereinafter a “Suspended Match”), Ticket Holder acknowledges and agrees that this license does not grant re-entry for any date and time scheduled for recommencement of the remainder of the Game. Denver Summit FC, in its sole discretion, will be entitled to determine whether this ticket will permit entry to the Suspended Match at the date and time for which it is rescheduled or at which play resumes, or whether any refunds shall be issued for this ticket.

18. ASSUMPTION OF RISK

Ticket Holder voluntarily assumes all risk and danger of personal injury (including death), illness and all hazards arising from, or related in any way to, the Game or any surrounding activities (in whole or in part) for which this ticket is issued, including specifically but not exclusively the danger of injury by flying balls, drones, facility conditions, and other equipment, or by thrown objects, and other hazards associated with attending live events in a public forum, using the Ticket, whether occurring prior to, during, or after the Game, howsoever caused and whether by negligence or otherwise. Except to the extent due to their own gross negligence or willful misconduct, to the maximum extent permitted by law, Denver Summit FC, the Stadium, NWSL, and all third parties performing services at the Stadium, each of their parent(s), subsidiaries, affiliates, related entities, vendors, sponsors and political subdivisions, and each of the aforementioned entities’ respective officials, officers, directors, partners, shareholders, owners, governors, alternate governors, members, employees, agents, successors and assigns, whether past, present or future and whether in their institutional or personal capacities (collectively, the “Released Parties”) are not liable or responsible for any loss, damage or injury to any person or property in or around the Stadium or in connection with any Game resulting from any cause.

WARNING! SOCCER BALLS, AND OTHER EVENT-RELATED ITEMS MAY FLY INTO THE SPECTATOR AREA. SERIOUS INJURY CAN OCCUR. STAY ALERT AT ALL TIMES, INCLUDING DURING WARMUP AND AFTER PLAY STOPS. IF STRUCK, IMMEDIATELY ASK THE USHER FOR DIRECTIONS TO THE MEDICAL STATION.

19. RELEASE OF LIABILITY

On behalf of Ticket Holder and Ticket Holder’s Related Persons (defined below), Ticket Holder RELEASES, WAIVES, DISCHARGES, HOLDS HARMLESS and COVENANTS NOT TO SUE each of the Released Parties with respect to any and all claims, including for negligence and/or wrongful death, that Holder or any of Holder’s Related Persons may have (or hereafter accrue), against any of the Released Parties, that relate to any of the risks, hazards and dangers described in the preceding paragraph, including without limitation with respect to any claim, liability, damage, cost, expense, or demand of whatever kind or nature that arise out of or relate in any way to (i) Ticket Holder’s entry into, or presence within or around, a Game at the Stadium (including all risks related thereto, and including without limitation in parking areas or entry gates) or compliance with any protocols or disclosed security requirements applicable to each Game; (ii) any interaction between Ticket Holder and any personnel of any of the Released Parties present at a Game; or (iii) any act or omission on the part of any of the Released Parties in connection with monitoring or policing protocols applicable to any Game, in each case whether caused by any action, inaction or negligence of any Released Party or otherwise. Ticket Holder further represents and warrants that Ticket Holder’s Related Persons have reviewed this Agreement and separately agreed to it. “Related Persons” means Holder’s heirs, assigns, executors, administrators, next of kin, anyone attending the Game with Holder or for whom Holder has obtained a Game ticket, including but not limited to minors for whom Holder is a parent or guardian, (which persons Holder represents have authorized Holder to act on their behalf for purposes of the release herein), and other persons acting or purporting to act on Holder’s or their behalf.

20. AGREEMENT MODIFICATION

Denver Summit FC reserves the right to amend these Terms and Conditions in its sole discretion by posting such amendments (the “Amendments”) to tickets.denversummitfc.com. If Amendments are to take effect during the current Season and in the discretion of Denver Summit FC are reasonably necessary to address safety, security or emergencies, Ticket Holders will be informed of any such Amendments upon the Amendments taking effect and will not entitle a Ticket Holder to any refunds of any payments made prior to the Amendments.

Without restricting the generality of the foregoing, Denver Summit FC reserves the right to relocate Ticket Holders during the Game or event to accommodate broadcast or security requirements, or for any other reasonable purpose in the sole discretion of Denver Summit FC. Ticket Holders will not be eligible for refunds as a result of the relocation.

21. GENERAL ADMISSION SEATING

General Admission seating sections are filled on a first-come, first-served basis. Ticket Holders should not leave single seats open, as these areas are consistently sold out.

22. ACCESSIBLE SEATING

Designated accessible locations in the Stadium are reserved for guests who require disability accommodations. The Stadium provides disability-accessible seating in designated locations, and non-permanent chairs will be provided for these locations. Only those requiring disability-accessible seating and their companions may use the seating in designated locations for wheelchair-accessible seating. Additional companion seats may be purchased for nearby seating locations, subject to availability. The Stadium also provides semi-ambulatory seating (including seats that can be accessed without steps, designated aisle seats, or seats located close to exits) for guests who require such accommodations but do not require disability-accessible seating. Should a Ticket Holder not require the disability accommodation provided in the location for which a Ticket is issued, Denver Summit FC or the Stadium may exchange the Ticket(s) for alternate seat locations determined solely by Denver Summit FC or the Stadium, subject to availability.

23. NOTICES AND REQUESTS

All notices and requests relating to a Ticket Holder account, whether or not described above, must be given in writing by the Ticket Holder and sent to the attention of Denver Summit FC Client Services. No notice or request will be effective or acted upon by Denver Summit FC until received in writing. All correspondence concerning a Ticket Holder account should include the account number and daytime phone number for the Ticket Holder. Notices and requests from Denver Summit FC are communicated to Ticket Holders via several methods, independent of and/or in combination with each other, and include, but are not limited to, the U.S. Postal Service, telephone, email, or other social media outlets. It is the Ticket Holder’s sole responsibility to maintain accurate, current, and complete contact information on their Ticket Holder account.

24. ARBITRATION; NO CLASS ACTIONS; WAIVER OF TRIAL BY JURY

Should any current or future dispute, claim or cause of action related to Tickets or an event arise between Ticket Holder and Denver Summit FC or the Stadium, Ticket Holder shall send a written notice describing the issue (a “dispute notice”) to the Denver Summit FC legal department, at 1705 17th Street, #100, Denver, Colorado 80202. The dispute notice must contain the following: (i) information sufficient to identify any transaction, activity, and account at issue; (ii) contact information of the claimant (including name, address, telephone number, and email address); and (iii) a detailed description of the nature and basis of the dispute (including the date of any transaction or activity at issue) and the relief sought, including a calculation for any such relief. The notice must be personally signed by the Ticket Holder (and their counsel, if represented). Holder, Denver Summit FC, and the Stadium agree to make a good-faith effort to resolve the dispute for at least 60 days (the “negotiation period”) following receipt of the dispute notice. If the parties cannot resolve the dispute within the negotiation period, the dispute shall be resolved by mandatory, confidential, final, and binding arbitration by filing an arbitration demand with the American Arbitration Association (AAA). The AAA Commercial Arbitration Rules shall govern the arbitration proceedings, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer-Related Disputes (see www.adr.org for more information). In addition, you and Denver Summit FC agree that the following rules shall apply to the arbitration proceedings: (a) the arbitration shall be conducted, at the option of the party seeking relief, by telephone, online, or based solely on written submissions; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. All issues are for the arbitrator to decide, except the following items (which are for a court of competent jurisdiction to decide):

issues that are specifically reserved for a court;
issues related to the scope and enforceability of the arbitration provisions; and
whether a dispute can or must be brought in arbitration.

Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. To the fullest extent permitted by law, holder, Denver Summit FC, and Stadium agree that all disputes shall be arbitrated on an individual basis and waive any right to litigate in court or arbitrate any claim as a class action, representative action, or class arbitration. To the fullest extent permitted by law, the Ticket Holder, Stadium, and Denver Summit FC waive the right to a jury trial. Notwithstanding the foregoing, either party may bring disputes in small claims court. (This right does not allow a party to remove or appeal a dispute to a court of general jurisdiction.) Any disagreement regarding whether a dispute falls within the jurisdictional limits of the small claims court is for the court to decide, and any arbitration shall be stayed.

If the Ticket Holder does not consent to this clause, the Ticket Holder must immediately leave or not enter the Stadium.

26. ADDITIONAL MATTERS

The foregoing policies and procedures attempt to cover most situations relating to Ticket Holders at the Stadium. They do not apply to any matches (home or away) played by Denver Summit FC at a location other than the Stadium. In the event any issue or matter relating to the Ticket Holder is not covered, or if there is a question of interpretation of the policies and procedures or in the event of any dispute between Denver Summit FC and any Ticket Holder or Ticket User, or any Ticket Holder and a third party in regard to the Ticket, Denver Summit FC reserves the right to make all final decisions and determinations and take all actions necessary, in its sole and absolute discretion, to resolve or dispute the issue. Denver Summit FC further reserves the right to modify and/or terminate any or all of the foregoing policies or procedures from time to time with or without prior notice to Ticket Holders.

27. ACCEPTANCE OF TERMS/CONDITIONS

Upon remitting any full or partial payment toward your Ticket purchase, or by accepting delivery of your tickets, you acknowledge responsibility for payment of the full Ticket purchase price, and accept and agree to the complete terms and conditions of the Denver Summit FC Single-Event and Ticket Package Policy and Denver Summit FC’s Account Manager Terms of Use, subject to any amendments made to the foregoing from time to time.